R.G.P.V. Bhopal (MP)
A.U. (6th Semester) EXAMINATION
TOTAL QUALITY MANAGEMENT AND SQC [AU-602]
Time: 3Hrs Max Marks: 100 Min Marks: 35
Note:Attempt all questions.All question Carry equal marks.
Note:Attempt all questions.All question Carry equal marks.
UNIT –I
Q..1.(a) Explain in brief the purpose of ISO 9000 series of quality standards ?
(b) What are the important characteristics of quality management leader?
(b) Explain Business Process Re-engineering(BPR) in brief ?
(b) Explain the goal post view of quality & illustrate it ?
(b) What is chain reaction of improving the quality ?
(b) How the control charts can be used to evaluate past, present and future state of a process.?
(b) Explain in brief measures of central tendency ?
(b) Explain the procedure for constructing interrelationship diagram with suitable example ?
(b) Briefly explain the change concepts for waste elimination ?
(b) Explain the following process capability indices in brief :
(i) Cp
(ii) CPU
(b) Explain the Kp rule for stable process ?
(c) Explain the assumptions required to use the Kp rule ?
(b) What are the important characteristics of quality management leader?
OR
Q.2.(a) How the top managements vision helps in transforming the organization ?(b) Explain Business Process Re-engineering(BPR) in brief ?
UNIT -II
Q.3.(a) Explain in taguchi loss function view of quality ?(b) Explain the goal post view of quality & illustrate it ?
OR
Q.4.(a) Define quality of design ,quality of conformance and quality of performance ?(b) What is chain reaction of improving the quality ?
UNIT - III
Q.5.(a) Explain the brief measures of variability ?(b) How the control charts can be used to evaluate past, present and future state of a process.?
OR
Q.6.(a)Explain the construction of a p-chart with an example ?(b) Explain in brief measures of central tendency ?
UNIT - IV
Q.7.(a) Explain sudden shift in level control chart pattern with suitable example ? (b) Explain the procedure for constructing interrelationship diagram with suitable example ?
OR
Q.8.(a) Construct Ishikava diagram of the barriers to quality management in an organization ?(b) Briefly explain the change concepts for waste elimination ?
UNIT - V
Q.9.(a) What are the types of process capability studies ? Describe them in brief ?(b) Explain the following process capability indices in brief :
(i) Cp
(ii) CPU
OR
Q.10.(a) Explain the purpose of acceptance sampling. What are the different types of sampling plans ?(b) Explain the Kp rule for stable process ?
(c) Explain the assumptions required to use the Kp rule ?
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