R.G.P.V. BHOPAL,M.P.
AUTOMOBILE ENGG 6TH SEMESTER
AU-602 TOTAL QUALITY MANAGEMENT & SQL
UNIT-I
Evolution of total quality management:historical perspective,teamwork, TQM and ISO 9000;
information technology and Business Process Re-engineering (BPR); TPM and quality awards; aids and barriers to quality mgt, creating vision and initiating transformation, establishing programs for education and self improvements, measurement of key indicators; quality mgt leader; cross functional teams and coordination, policy setting and review, flowchart of policy mgt and relation with daily mgt.
information technology and Business Process Re-engineering (BPR); TPM and quality awards; aids and barriers to quality mgt, creating vision and initiating transformation, establishing programs for education and self improvements, measurement of key indicators; quality mgt leader; cross functional teams and coordination, policy setting and review, flowchart of policy mgt and relation with daily mgt.
UNIT-II
Process:definition,variation & feedback, funnel-marble experiment- rules of adjustment & its effects,quality-definition,goalpost & kaizen view, Quality of design, conformance & performance; Taguchi loss function,cost of quality,chain action of improving quality to productivity to motivation and low cost; Deming’s theory of mgt, fourteen points and variance reduction; attributes enumerative and variables analytic studies.
UNIT-III
SQC-Control charts:basic discrete & continuous distributions, measures of central tendency, variability & shapes, sampling, size & central value theorem, control chart structure, process plotting & stability, study of out-of-control evidences, defect detection and prevention, use of control charts in evaluating past, present and future trends; attribute control charts, count and classification charts, construction and interpretation of p , np , c and u charts, PDSA cycle(plan, do, study, act), R charts,
UNIT-IV
Process diagnostics: Between & Within Group variations, periodic & persistent disturbances, control chart patterns-natural, level-shift, cycle, wild, multi-universe, relationship and other out of control patterns; diagnosing a process, brainstorming; cause-effect, Ishikava, interrelationship, systematic and matrix diagrams; change concepts and waste elimination.
UNIT-V
Process improvement:Performance & technical specifications,attribute-process & variable process capability studies;unstable & stable process capability studies and examples; attribute & variable improvement studies;Inspection: acceptance sampling(AS)- lot formation, single, double & multiple/sequential sampling plans, operating characteristic (OC) curve, producer & consumer risk, theoretical invalidation of AS, kp rule for stable & chaotic processes.
REFERENCE STUDIES:-
- Gitlow HS, Oppenheim et al; Quality Management; TMH
- Juran J. M., Quality Planning and Analysis
- Sharma P. D, TQM, Sultanchand
- Naidu Babu and Rajendran; TQM; New age International pub;
- Chase Richard B et al; Operations management; SIE-TMH
- Chary SN; Production and Operations Management; TMH
- Quality Management by Howard S Gitlow, TMH
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